FAQ
WHAT ARE THE PROPOSED PAYMENT METHODS?
You have 2 fully secure payment methods:
► Payment by card
► Payment via PAYPAL
HOW DO YOU SECURE PAYMENTS?
We have worked extensively on securing our website in order to offer you risk-free browsing and secure payments.
Our site has an SSL certificate (https: //) guaranteeing you encryption of all data passing through our website. The encryption is 256 bits.
In addition, payments via Shopify Payment and PAYPAL are known to be extremely secure
When you browse our website, you can be sure that you are browsing safely.
CAN I PAY BY CHECK?
At present and for logistical reasons, it is not possible to pay by check directly on our site.
Please contact us by email to discuss the possibilities via our contact form.
IS YOUR SITE SECURE? CAN I ORDER SAFE?
This site is 100% secure and meets the standards for transaction security as an E-commerce site.
Our store is hosted on an HTTPS server (You can see this thanks to the prefix "https" and the "secure" mention preceded by a small padlock in the address bar of the page).
Most sites only secure payment pages. On our site, ALL PAGES are secure and protected against hacking or malware.
Regarding banking transactions, we use Paypal and Stripe which are the benchmarks in terms of security for internet transactions.
In summary, your browsing is 100% safe and secure.
ORDER & DELIVERY
WHAT ARE THE DELIVERY TIMES ?
The delivery of your order is made within seven to twelve working days after shipment, depending on the countries of the European Union. We make every effort to deliver to you as quickly as possible. It is also very common that you receive it long before.
DO YOU SHIP ALL OVER THE WORLD?
Yes, we deliver all over the world. We also have clients on every continent.
Faq
HOW TO TRACK MY ORDER ?
You can track your order by clicking here. This link and other information will be emailed to you after your purchase.
WHAT ARE THE SHIPPING FEES ?
We want to keep our customers as happy as possible, which is why we OFFER Standard Tracked Delivery anywhere in the world. No delivery costs will be requested.
MY ORDER DID NOT ARRIVE ON TIME, WHAT SHOULD I DO?
We offer Standard Tracked Delivery anywhere in the world. No delivery costs will be requested. For this reason, we ask you to wait a few more days before receiving your package.
WHAT HAPPENS IN CASE OF ABSENCE AT HOME?
Don't worry, our items will be left in your PO Box if they are small enough. Otherwise, your package will be left at your post office where you can collect it.
WHAT IS YOUR ORDERING PROCESS?
Our ordering process is very straightforward. After completing your payment details when placing your order, you will receive a confirmation notice at the specified email address. A shipping confirmation email will be sent to you after 2-3 business days. Send a request to the customer service team on our contact form at any time if you need further assistance.
RETURNS & REFUNDS
EXCHANGES AND RETURNS
For any exchange and return request, contact us on our contact form
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange. The return is made exclusively by see post to our address and the return costs remain at your expense.
The product (s) must be returned in their original packaging in perfect condition within 30 days from the date of receipt of your order.
In the event of damage to the packaging or the article, we reserve the right to refuse the return, replacement or refund because the article can no longer be considered as new.
A USED PRODUCT CANNOT BE REFUNDED AND WILL BE RETURNED TO YOU IMMEDIATELY.
(L1311-1 of the public health code Modified by Law n ° 2004-806 of August 9, 2004 - art. 54 JORF August 11, 2004).
For hygiene reasons, certain products (such as sheaths, tights, brushes, etc.) used or only opened cannot be refunded or exchanged under any circumstances.
To learn more, see our Return and Refund Policy.
CONTACT
HOW CAN I CONTACT YOU?
Our customer service is available through our contact form.
You have 2 fully secure payment methods:
► Payment by card
► Payment via PAYPAL
HOW DO YOU SECURE PAYMENTS?
We have worked extensively on securing our website in order to offer you risk-free browsing and secure payments.
Our site has an SSL certificate (https: //) guaranteeing you encryption of all data passing through our website. The encryption is 256 bits.
In addition, payments via Shopify Payment and PAYPAL are known to be extremely secure
When you browse our website, you can be sure that you are browsing safely.
CAN I PAY BY CHECK?
At present and for logistical reasons, it is not possible to pay by check directly on our site.
Please contact us by email to discuss the possibilities via our contact form.
IS YOUR SITE SECURE? CAN I ORDER SAFE?
This site is 100% secure and meets the standards for transaction security as an E-commerce site.
Our store is hosted on an HTTPS server (You can see this thanks to the prefix "https" and the "secure" mention preceded by a small padlock in the address bar of the page).
Most sites only secure payment pages. On our site, ALL PAGES are secure and protected against hacking or malware.
Regarding banking transactions, we use Paypal and Stripe which are the benchmarks in terms of security for internet transactions.
In summary, your browsing is 100% safe and secure.
ORDER & DELIVERY
WHAT ARE THE DELIVERY TIMES ?
The delivery of your order is made within seven to twelve working days after shipment, depending on the countries of the European Union. We make every effort to deliver to you as quickly as possible. It is also very common that you receive it long before.
DO YOU SHIP ALL OVER THE WORLD?
Yes, we deliver all over the world. We also have clients on every continent.
Faq
HOW TO TRACK MY ORDER ?
You can track your order by clicking here. This link and other information will be emailed to you after your purchase.
WHAT ARE THE SHIPPING FEES ?
We want to keep our customers as happy as possible, which is why we OFFER Standard Tracked Delivery anywhere in the world. No delivery costs will be requested.
MY ORDER DID NOT ARRIVE ON TIME, WHAT SHOULD I DO?
We offer Standard Tracked Delivery anywhere in the world. No delivery costs will be requested. For this reason, we ask you to wait a few more days before receiving your package.
WHAT HAPPENS IN CASE OF ABSENCE AT HOME?
Don't worry, our items will be left in your PO Box if they are small enough. Otherwise, your package will be left at your post office where you can collect it.
WHAT IS YOUR ORDERING PROCESS?
Our ordering process is very straightforward. After completing your payment details when placing your order, you will receive a confirmation notice at the specified email address. A shipping confirmation email will be sent to you after 2-3 business days. Send a request to the customer service team on our contact form at any time if you need further assistance.
RETURNS & REFUNDS
EXCHANGES AND RETURNS
For any exchange and return request, contact us on our contact form
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange. The return is made exclusively by see post to our address and the return costs remain at your expense.
The product (s) must be returned in their original packaging in perfect condition within 30 days from the date of receipt of your order.
In the event of damage to the packaging or the article, we reserve the right to refuse the return, replacement or refund because the article can no longer be considered as new.
A USED PRODUCT CANNOT BE REFUNDED AND WILL BE RETURNED TO YOU IMMEDIATELY.
(L1311-1 of the public health code Modified by Law n ° 2004-806 of August 9, 2004 - art. 54 JORF August 11, 2004).
For hygiene reasons, certain products (such as sheaths, tights, brushes, etc.) used or only opened cannot be refunded or exchanged under any circumstances.
To learn more, see our Return and Refund Policy.
CONTACT
HOW CAN I CONTACT YOU?
Our customer service is available through our contact form.